Issues

Fun in School Holidays (FiSH) are an extremely successful business that provide after school clubs across South Devon and were struggling to managing the administration as they increased the number of clubs. The business was using a paper based system that required parents to fill in their details on a printed application form before being able to book their children onto an after school club. Parents weren't keen to do this and it created huge amounts of administration to collate the registrations and bookings.

Outcomes

The primary driver for the project was the ability for the parents to be able register and book their children onto sessions on-line and reduce the administration within the business.

Solution

Ayrmer Software developed a solution that allowed FiSH to create calendars that could be published, allowing parents to book their children onto various activities. The administrative user interface provides all the information required to manage the clubs, including a number of reports that are used within the day to day running.

Parents access the after school club booking system via the main FiSH website and are required to either register or log in, before being able to access their dashboard that provides an overview of their details and previous bookings.

Parents can book their children on using the intuitive booking form that presents each session in a calendar format.

Booking form

Once they have selected any sessions they wish to book they can pay for them using vouchers, cash, credit or debit cards and receive confirmation via email.

Payment screen

The system has been up and running for almost a year and has been a great success with both FiSH and the parents as it has simplified the entire booking process.

After speaking to many bespoke software developers about developing our on-line booking system we were pleased to choose Ayrmer Software to develop it.
Their unique and passionate team listened carefully and understood our needs through the definition of requirements process but more importantly they understood the needs of our customers.
Their analytical approach to developing the system highlighted possible technical problems and these issues were dealt with in the initial stages.
In the first few weeks of the system going live we had over 250 customers register their details and administration time has already been greatly reduced since the launch. Our system has been really popular with parents and all our parents have commented on how easy the system is to use.
Dan Baxter & Sarah Jones, Business owners, Fun in School Holidays

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Published: 01 October, 2012